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Local News

Lawsuits: Harrah's, Hollywood casinos in Joliet collected customers' data without consent

Several customers who have gambled at Joliet’s casinos have filed lawsuits against both that allege facial recognition technology was used at the establishments without their consent.

The lawsuits filed against Harrah’s Casino and Hollywood Casino claim the businesses violated the Illinois Biometric Information Privacy Act, a 2008 state law that prohibits private entities from collecting people’s biometric data without consent.

The lawsuit from Anthony Adams and Leon Martin against Harrah’s Casino on 151 N. Joliet St. claims the two are regular customers. Adams said he has gambled there “hundreds of times in the last five years.” The two men also claim to be members of the casino’s Caesars Rewards program and said the casino failed to inform them and other program members their biometric data was being collected.

“Although often regarded as an industry secret, news articles regarding Harrah’s Joliet’s use of facial recognition arose as early as 2002,” the men claim in the lawsuit.

In the lawsuit, the men claim the casino’s facial recognition technology scanned their “facial geometry” from security camera footage and stored templates of their faces.

Ava Jackson’s lawsuit against Hollywood Casino at 777 Hollywood Blvd. claims she gambled at the casino about 30 times in the last three to five years and was a member of its rewards program.

Jackson claims Hollywood Casino failed to inform her and other rewards program members that the casino was using face-scanning technology to collect their biometric information.

Her lawsuit also alleges the casino never established how long customers’ biometric data would be retained or when it would be permanently destroyed.

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